Return/Exchange Policy
Return Policy for Custom-Made Products
Thank you for shopping with us! Please be aware that due to the custom nature of our products, they are not eligible for return or exchange once the order has been placed. Here’s what you need to know:
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Custom-Made Products: All cushions and items are custom-made and personalized they are non-returnable and non-exchangeable. This includes, but is not limited to, products made to specific sizes, colors, or designs requested by the customer.
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Order Confirmation: Once you place an order for a custom-made item, you will receive a confirmation email with the details of your purchase. Please review this information carefully to ensure accuracy.
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Quality Assurance: We strive for the highest quality standards in our custom products. If you believe there is a defect or an issue with your custom item that was not due to user error, please contact us within 7 days of receiving your order. We will review your concern and determine if a resolution, such as repair or replacement, is possible.
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Incorrect Information: If the error is due to incorrect information provided by you (e.g., wrong size, color, or customization details), we are unable to offer returns or exchanges. Please double-check all details before submitting your order.
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Cancellation Policy: Custom-made orders are processed promptly. Once production begins, cancellations are not possible. If you need to make changes to your order, please contact us immediately. Changes may not be possible once the production process has started.
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Contact Us: If you have any questions about your custom order or need assistance, please reach out to our customer service team at info@seatdoctorcushions.com. We are here to help and ensure your satisfaction with our products.
Thank you for your understanding and for supporting our custom craftsmanship.